Privacy and Security Policy
We take the protection and proper use of your personal information seriously and are committed to protecting your personal information. This policy explains the personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information. Additionally, it explains how we secure your personal information.
Personal information means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.
Information Collection
We collect personal information when communicating or interacting with you through surielcollection.com such as applying for an account with us, registering for a shopping account, wish list or product review account on our website, when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, email or request an e-receipt, fulfilling orders you place and delivering packages, subscribing to surielcollection.com e-mail newsletter or other communications from us or managing your preferences with us, your Financial Account numbers when transacting with us, interacting with our websites or mobile sites and mobile applications, when you participate in any of our programs such as contests, sweepstakes, surveys, loyalty programs, wedding programs, etc. and contacting us with a comment, question or complaint.
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location and clickstream data.
Information Use and Disclosure
We use the personal information that our service providers and we collect to conduct our business and to provide you with the best possible products and service experience. We may collect and use your information to provide you products and services, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
In order to provide the best-in-class customer experience, we may share your personal information with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Suriel Collection. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, detect and protect you or us from fraud or theft, manage information security or bring legal action to protect your rights or the rights of Suriel Collection or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
Mobile Use
Suriel Collection offers the convenience of shopping with us on the mobile device of your choice. All personal information collected by Suriel Collection via any mobile device is protected by this Privacy & Security Policy.
In the future, we may offer updated or enhanced versions of our mobile site that include additional features created by us or using third party functionality. Our mobile site or the third party may automatically collect information about your precise location from your device, but only if you allow it.
Technologies
Our website uses "cookie" and "web beacon" technologies. We use cookies and web beacons to identify your device, provide website user authentication, conduct fraud prevention and management services, distinguish you from other visitors, record your IP address and understand your use of our site, and identify the name of the Web site from which you linked to Suriel Collection. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products and promotions. We do not otherwise track any information about your use of other websites. Information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.
When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. Your email address is only saved in this Suriel Collection-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
If you register with us, this Suriel Collection-placed cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Data Security
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Suriel Collection is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please contact us at customerservice@surielcollection.com.
Additionally, we ask customers to carefully review their accounts and immediately report any unexpected activity to Suriel Collection and their issuing bank or credit card company. We also are asking all our customers to take measures to help protect personal information in their online accounts.
Suriel Collection and its third party service providers may process or store your personal information outside of the United States or Canada and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities.
Social Media Interactions
Suriel Collection invites you to socialize and share your fashion inspiration, finds and purchases with your friends using Social Media tools such as Facebook, Twitter, Pinterest and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies. We also use Facebook Social Plugins to allow Facebook to share information and friends' activities with its members while they are on our website. For example, Social Plugins allow Facebook to show you and your friends' "Likes" on our product pages if you are logged into Facebook while shopping at surielcollection.com. Suriel Collection does not receive or control any of the content from Facebook Social Plugins. To remove a Facebook "Like" through Suriel Collection, place your cursor in the "grayed out" Like button and click on the "X" that appears. This removes the "Like" from your Facebook Page. You can also delete comments made while at surielcollection.com from your Facebook Page.
Links to External Services
Websites provided by Suriel Collection may include links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties ('Linked Sites'). Suriel Collection provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by Suriel Collection of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave Suriel Collection's website. Linked Sites are not under the control of Suriel Collection and Suriel Collection is not responsible for the contents of any Linked Site, including the privacy policies or tracking technologies they may use. We encourage you to check the applicable privacy policy to determine how they will handle any personally identifying information they collect from you.
Children's Privacy
Suriel Collection will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.
If we become aware that an individual is under the age of 13 and has submitted any information to Suriel Collection for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
International Customer Privacy
Protecting the privacy and security of Suriel Collection customer information is a top priority for Suriel Collection. In some cases, Suriel Collection partners with outside vendors to help facilitate transactions. When that is the case, we work closely with the vendor to ensure that the transaction is appropriately handled and all the information you provide is treated with the utmost care.
Updates to this Policy
We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
From time to time, we may update this policy to reflect new or different privacy practices. We will place a notice online when we make material changes to this Security & Privacy Statement. Additionally, if the changes will materially affect the way we use or disclose previously collected Personal Information, we will notify you about the change by sending a notice to the primary email address associated with your account.