Orders can be tracked by simply login to your account. If you have any questions or difficulties please contact us at customerservice@surielcollection.com. 

By registering with us you have the convenience of having all your information saved, shipping addresses for your friends, family and yourself so your checkout process is easy and fast. Additionally, with your permission, we will send you news about our latest sales, exclusive offers and styles. 

We proudly accept Visa, Mastercard, American Express and Discover.

  We use Secure Sockets Layer (SSL) technology to encrypt every transaction in order to ensure your order is secure. Please look at the status bar of your browser window to be sure your connection is secure. If you see a closed lock or key – depending on your browser -, the SSL is active and your information is secure.We always use industry standard encryption technologies when transferring and receiving data exchanged with our site. Our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

  If you do not find what you are looking for please contact us at sales@surielcollection.com. We will try to accommodate your request.

At this time, we are not offering gift certificates, however, check back with us because we will have it in the near future.

If you need to change or cancel an order for any reason, please contact us at customerservice@surielcollection.com as soon as possible. We will try to accommodate your request, however, our system is designed to fulfill orders as quickly as possible. For this reason, we cannot cancel or change an order when it has entered the shipping process.

At this time we do not offer gift wrapping.

If you order is shipped to the State of Florida a 7% will be applied to your order by law.

Once your order is shipped, we will send you an e-mail with the tracking number and link to track it.

Yes.

Yes, if you would like to remove the receipt, please contact us at customerservice@surielcollection.com immediately after placing your order and we will gladly remove it.

Ship date is the day your order ships and order date is the day you placed your order.

Shipping days are Monday through Friday except holidays. Please consult our shipping table for more details.

We ship with USPS, UPS, FeDex and DHL. We reserve the right to select the carrier at our discretion based on their specific rates. You may calculate your shipping fees upon checkout.

International shipping may be subject to import duties and taxes, which are responsibility of the recipient. Please contact your customs office for more information since they vary by country and item. Therefore, we cannot provide any estimated cost. Please note that shipping charges do not include international taxes and duties. You will have to contact your country’s custom agency for information about any applicable tax or duty. If you place an order and then refused, you will be responsible for the original shipping costs as well as any duties. Taxes and/or customs charges that were incurred in shipping the package. This amount will be subtracted from your order refund. We are required by law to disclose the full value of the package contents and cannot alter this value.

Please register to our newsletter and you will receive news, updates, exclusive offers, sales, events and other special announcements via e-mail.

Please refer to our size chart for more detailed information.

Please refer to our Privacy & Security Policy for more details.

Currently our products are sold online only.

Certainly. You may return anything you have purchased from us within 30 days from the shipping date. First, contact us at returns@surielcollection.com for a Return Merchandise Authorization number and instructions. Please note that orders without the Return Merchandise Authorization number will not be accepted.

Returns take approximately two weeks for processing. After that, your bank or financial institution generally takes 2-3 business days for posting the credit on your account.